Thank you for choosing ShopsiMart as your trusted provider. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds and returns. This policy is designed to provide clarity and ensure a positive shopping experience for you. If you place an order that means you agree to this policy.
Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is required.
- Time Frame: You have 30 calendar days from the date you received your item to return it.
Process
- Initiate a Return: To start a return, please contact our customer service team at support@shopsimart.com with your order number and reason for the return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send your item back to us.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
- Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: The refund will be processed within 10-15 business days.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@shopsimart.com with the Subject of “Exchange [with your order number]” and attached pictures and reason.
Non-Returnable Items
- Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Sale Items
- Only regular priced items may be refunded. Sale items are not eligible for a refund.
Contact Us
If you have any questions on how to return your item to us, contact our customer service team at [email protected]